Quality management plus first-class business service
Product Quality |
Service Quality |
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Checked qualityAll members process your projects with the |
Best practiceAll members operate in 100% compliance with |
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Formal quality checkObservance of the customer's guidelines Meeting the completion date Completeness Document formatting Linguistic quality checkSpelling Grammar Punctuation Terminology / Wording Consistency Style |
Quality of serviceQuick response Efficient communication Information flow Accuracy Punctuality Reasonable commercial conduct Data and information security |
Assurancesis a preventive measure and refers to the practice of systematically planning the course of actions to be followed throughout the process, thereby reducing potential systematic sources of error to the greatest extent possible. The quality assurance guidelines are implemented in the network's quality management system and are automatically cross-checked at relevant points of the translation process. Assessmentis a curative measure and refers to the practice of measuring the actual performance against the pre-determined quality standards and procedures to find out any errors. Several quality assessment checkpoints are implemented in the network's quality management system. Formal quality characteristics are checked and evaluated before delivering the document to the customer. Linguistic quality assessments can be carried out at any relevant point of the translation process for random or scheduled tests. AnalysisEvaluating all (formal and linguistic) quality assessment results leads to reliable and detailed reports about resources working in the network. Analyzing the results and constantly eliminating errors improves the overall quality delivered |